Shipping policy
Shipping Policy – Phonebay
1. Shipping Coverage
Phonebay offers fast and reliable shipping across the Middle East, primarily in the United Arab Emirates (UAE). We ensure timely delivery so you can enjoy your premium refurbished smartphone hassle-free.
2. Processing Time
- Orders are processed within 1-2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- You will receive a confirmation email with tracking details once your order is dispatched.
3. Estimated Delivery Time
- Dubai & UAE: 1-3 business days
- Other Middle Eastern Countries: 3-7 business days
- Delivery times may vary due to unforeseen circumstances like weather, customs, or logistical issues.
4. Shipping Charges
- Dubai & UAE: Free shipping on all orders.
- International Shipping: Fees vary based on the destination and will be calculated at checkout.
5. Tracking Your Order
Once your order is shipped, you will receive a tracking link via email or SMS. You can track your order in real time through our courier partner's website.
6. Delivery Attempts & Address Accuracy
- Our courier partners will make two delivery attempts. If unsuccessful, the package will be returned to us.
- Ensure that your shipping address and contact details are accurate and complete to avoid delays.
7. Shipping Restrictions
- We do not ship to P.O. Boxes or military addresses.
- International orders may be subject to customs duties and import taxes, which the recipient is responsible for.
8. Order Issues & Support
If you experience delays, missing items, or shipping damage, please contact our support team:
📧 Email: support@sigmaspectrum.co
📞 Phone: +971 50 728 8276
📍 Address: Al Murarr Building, Firj Al Murarr Road, Shop S08, Dubai
At Phonebay, we strive to deliver your devices safely and swiftly! 🚀